Policies

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at contact@sorrycables.com. And we’ll send you instructions on how and where to send your package. We can't guarantee items sent back to us without first requesting a return will be accepted. 

You can always contact us for any return question at contact@sorrycables.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

**$10 fee deducted from refund amount for each cable returned with custom engraving**

Sale items and gift cards are final sale and cannot be returned or exchanged.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once again, feel free to reach out and we can probably set up the exchange or whatever is best!


Refunds 
As soon as we receive the approved return we will refund the amount minus any return fees to the original method of payment. This can take up to 3-5 business days once we submit it

 

Thank you! 

SORRY